About

Client care is uppermost in our priorities and we want to exceed your expectations of us. We will guide you every step of the way from start to finish and then support you into the future.

Our many years of experience in the Domiciliary Care Sector, coupled with Project Management, Information Technology and Telecoms has given us a great insight into providing an outstanding service to our clients.

Born to be

Our aim is to provide our customers with the ultimate Care solution combining contact, care and complete confidence.

We have developed a system that will support you in meeting the standards that are vital to your companies’ governance. The quality of service and support you give your clients is of the utmost importance and the staff you entrust to deliver this care must be suitably qualified and matched to ensure all care plans are fulfilled.

We provide you with the best equipment and technology to assist you in providing the best care and support to your clients.

Who we are

We are a company who has a passion for providing results. We insist on integrity and honesty from our staff and have great teams of people that we look after and who are motivated, caring and hard working.

We believe in listening first and foremost, to evaluate your areas of concern, providing you with clear and concise information and allowing you to decide how best we can aid in the day to day running of your business.

We work with you and your staff, listen to your experiences and use this feedback for future enhancements to our solutions.

Our best skills

Client care is uppermost in our priorities and we want to exceed your expectations of us. We will guide you every step of the way from start to finish and then support you into the future.

Our many years of experience in the Domiciliary Care Sector, coupled with Project Management, Information Technology and Telecoms has given us a great insight into providing an outstanding service to our clients.

From our Sales team who cover every region in the UK, to our Office based teams, who manage Administration, Customer Service, Development and Design and Technical Support, we all have the same high values and complete commitment to you.

Meet Our Team

From our Sales team who cover every region in the UK, to our Office based teams, from Administration to Technical Support, we all have the same high values and complete commitment to you.

CEO

Sue Newsome

CEO

Sue has a background that covers a broad spectrum working in Barclays Bank, focusing heavily on Group wide Project Management and Transformation programs.

She manages our Projects and Futures initiatives and works closely with our partners, providing coaching across the business along with planning and processes, striving to enhance and improve everything we do for our clients and our relationships.

Sue is passionate about the Care Industry, having looked after her parents with Dementia and a Brain tumour, she is committed to her Charity fundraising work with Bone Cancer Research Trust after losing her eldest son Adam to Metastatic Osteosarcoma.

Spending time with family, listening to Rock music, watching Formula 1, dog walking and travel are among Sue’s pastimes when she isn’t in her office, along with relaxing in the sun with a small large cocktail!

Sales

Chris Newsome

CSO

Chris has a vast wealth of experience in IT, Sales and Strategic Partnerships and has worked with Care Technology for over 10 years. He works alongside Dennis and manages the Mobile and Telecoms side of OnePlan.

Chris is also our IT and Supplier Manager and has a passion for all things technical.

He loves his music and owns several Guitars, playing as much as he can and spends his spare time with his wife and dog Jasper relaxing and enjoys the odd cheeky weekend away.

Dennis Madden

CSO

Dennis has a background in Corporate Telecoms and has been providing Solutions to the Care sector for over 10 years now travelling to all areas of the UK and loves to meet up with as many of our customers as he can.

He is the driving force behind the OnePlan Sales and Demonstrations, always happy to share his knowledge of our software and passion for the Care sector.

He enjoys spending time with his family, watching his favourite football team (we won’t say which one!) and loves travelling both in the UK and abroad.

Charlotte Madden

Sales / Relations

Charlotte has worked at for OnePlan for 2 years and her main role is to look after our Clients’ Care workers and supports staff with Mobile handset training and development. She also assists with new OnePlan enquiries and plans Demonstrations with our Sales teams.

She is incredibly proud of her two children, Abbie a dedicated Nurse who has worked tirelessly through Covid-19 and Oliver, an Apprentice Hairdresser who would like to name his own salon ‘Oliwood Hair’.
Charlotte used to be a semi-professional singer and supported the Hollies; in her spare time, she loves to walk anywhere with amazing scenery with her two collie dogs Bruno and Bella. She loves to travel and eat out with friends and enjoys a good size bar of Galaxy Chocolate!

Richard Townes

Sales / Relations

Coming soon

Product Development

Daniel Stark

CTO

Daniel has been working in the development industry professionally for the last 15 years. As a completely self-taught web developer, Daniel has worked hard to make a name in the industry. He is a self-confessed nerd and takes great pleasure and pride in his work often going above and beyond the scope of tasks he takes on. Daniel specialises in the most widely used web technologies and is often quoted as saying “if you can think of it, we can build it”. Over the last few years as well as expanding his knowledge of all web-based technologies Daniel has fine tuned his project management and leadership skills and is always actively seeking new ways to improve on everything he and his team undertakes.

In his spare time the true nerd comes out and Daniel likes to play with all things tech even coding for fun. Daniel has a beautiful little daughter Felicity and this little lady helps keep him level headed and focused.

Daniels other love in life is his love of inline skating and still, at the age of 37 travels everywhere on his skates. When he was 15 he was instrumental in raising £380,000 for a skate park to be built in his home town which is still going strong all these years later. For his efforts he was rewarded the pride in service to the community reward from the Rotary Club and was even lucky enough to meet Prince Philip

Robert Bain

CDO

Rob started in electronics and spent 6 years designing and building electronics for an automated machine controller company. After gaining some experience with the programming language C, he decided to go to university and obtained a full honors degree in Game Development specialising in C++. This led to a 5 year employment as a lead UK developer for a New Zealand based security software company where enough skills were gained to branch out and create Reactive Studios alongside Danny. Rob is also often saying to people “Doing this job is made so much easier by knowing that this is my hobby and my passion”. Rob relishes new challenges has a thirst for development.

Louis Rothwell

Development

Coming soon

Mark Milhalivos

Development

Coming soon

Strategic Alignment / Business Development

Martin Wolley

Business Development

Coming soon

Training / Support

Nathan Panter

Training / Support

Nathan is our Technical Support Team Manager and Head of Operations.

He has a vast amount of knowledge and experience and loves a challenge; he has been with OnePlan since the start and is always heavily involved in all areas of transformation and implementation of new features and services.

He lives with his partner Katie and enjoys spending time with her, going to the Gym, playing guitar and video games and loves to sit in a beer garden relaxing with friends when we have a sunny weekend.

Matt McGuinn

Training / Support

Matt has been with OnePlan for almost a year now is one of our Account Managers and is also involved in our Software Testing programme.

He spends his time with girlfriend Amy and is a very keen Cricket player, playing for Mawdesley Cricket Club. His hobbies also include Golf and Rugby League and he enjoys football, Formula 1, Nascar and Snooker and has season tickets for Warrington Wolves and Wigan Athletic.
With a strong passion for music, he plays both guitar and drums and has an eclectic taste in music, following various bands including The White Stripes and Green Day.

Daniel Orrin

Training / Support

Dan has worked in the Care and IT sector for several years now which provided him with a clear vision and great depth of understanding when he joined the OnePlan team a few months ago.

He loves outdoor activities in his free time, walking and sailing in particular and likes traveling to warmers climes. He also enjoys building and designing PC programs and spending time with family.

Connor

Training / Support

Connor joined the OnePlan team in early 2020 having previously been a registered Manager of an Extra Care scheme. A day in his role as Account Manager generally consists of training new clients and supporting the training team. He is also a great coach and works with new team members providing mentorship.

Connor possesses valuable knowledge of the care sector with first hand experiences that make him a great asset to the team and customers alike.

He lives with his partner Matthew and between them the two love to go travelling to see and explore new places. He has tickets to see Steps later this year…

Katie Percival

Training / Support

Katie joined the team towards the end of 2020 from a background in retail. She manages Mobile handset provisioning and programming and supports the Care workers with their day to day visits out across the UK.

Katie has taken to the change in career direction very quickly and loves her job, learning new skills and connecting with our ever-growing base of clients.

In her free time, she enjoys going for walks with her partner Nathan and spending quality time with her bearded dragon Leo.

Megan Townes

Training / Support

Megan has been with us for 3 years, she enjoying working with a fabulous team manging our Telecoms and Mobile provisioning and supporting incoming Care worker calls while they are providing care to the community. As an individual she is extremely talented and creative, she loves to draw and paint.

Megan loves to go on nature walks and exploring new trails around the UK and has a 2-year-old called Georgina, who fills up all her spare time and loves helping her paint and going on those walks together.

Tom Membery

Training / Support

Tom comes from a retail background having over 8 years of experience in Customer services management and is enjoying getting to know and assisting all our lovely customers since he joined the team in spring this year.

He is a mad football fan, having been playing since he was 4 for his local team and enjoys a game of golf as well in his spare time.