APP Update Emerald 4.0.4


For full information login to your account and visit the ‘Updates’ section.

Doorstop cancellation - New Feature

On the app staff will find a new button. The button allows the staff member to cancel a call on arrival if the cannot get access. When the button is clicked the call is cancelled and the settings for the call get implemented based on what's in the main system settings i.e pay staff and or chargeable. These settings can be found under settings > Rota Settings.
If you do not want to use this feature you can turn it off under settings.
OnePlan is an innovative, intuitive system designed with care providers for care providers to meet and surpass CQC KLOEs. Our in-house development team allow us to action improvements to our domiciliary care software and electronic call monitoring system at an unprecedented rate within the industry in line with evolving CQC requirements. To request an update, new feature or enquire about upcoming updates please contact your dedicated support team to discuss our ongoing development.

Not currently using OnePlan? Contact our team on 0800 612 7166 to discuss your home care software, electronic call monitoring and domiciliary care management requirements.

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