Social Care is just one of the sectors faced with increasingly difficult conditions in our current socio-economic climate, easily finding themselves overstretched due to lack of available funding and rising demand. We have put together our Top 7 ways to improve care quality without breaking the bank.
In an ideal world we would retain 100% of our staff and have minimal recruitment and training costs, however Social Care is facing an industry wide struggle with retention, with Skills for Care reporting a 30.7% turnover rate in 2018. On top of the costs associated with new staff, regular new faces are unsettling for clients and impact the quality of your care. Research has discovered that company culture, working environment and pay are the top 3 factors in staff satisfaction. Focus on communication, remain open to suggestions and implement a feedback scheme such as 360 feedback to ensure you are aware of any issues and can act in the best interests of your employees.
Whilst providing mobile handsets can seem like an extra expense, you may find it is cheaper than paying for extra data and call allowances on staffs personal handsets, especially when the administration to deal with this is costed in. OnePlan provide handsets at industry-beating prices that include free push messaging. The money saved can be invested in other resources.
Additional benefits to providing handsets include staff being legally obligated to answer a business handset during shift and business handsets can have their locations tracked- a vital feature to ensure lone workers safety.
Time is quickly taken up catering to clients physical care needs but sometimes a little goes a long way with emotional support. Simple activities such as reminiscence therapy and future planning can take very little time and can be delivered with minimal training, yet contribute greatly to clients overall mental wellbeing and physical health.
7. If you have a software provider, check they aren't hitting you with extra costs.
Some care providers have a number of extra add on charges or large set up costs, and what seemed like a good deal to begin with can quickly spiral into an uncontrollable cost. Care providers rely on their systems to run smoothly so cutting back on features or restricting text messaging isn't likely to be a sensible option. Shop the market for a system that does everything you need and potentially saves you money along the way.