Getting the Most Out of Your Care Software
Electronic Call Monitoring care software is quickly becoming a basic requirement for home care providers, with many providers having already made the switch away from extensive paperwork. Whilst almost guaranteed to save you time and money, software can still be expensive, so it’s important to ensure you’re getting the most out of it. Here are our top features to look for to help take your business to the next level.
Choose a software that offers built in invoicing and payroll. You run all your rotas, overtime, sickness and holiday leave through your system, so having payroll linked will save you a lot of time and money you would have spent on administration. You will also be running all your client visits through the system so make sure you can generate invoices too, reducing admin time and human error.
Communication is key, and staff need to be able to leave messages for each other as well as communicate with the office at all times. Some systems include free messaging within the system which will save you time and money calculating what you owe your staff for their phone bills. It also maintains a constant open line of communication which is much safer for your staff and your clients, as well as money saving.
Consistency is extremely important to your clients experience so you may want to keep the same carers on the same route to offer your service users much needed stability and familiarity. One Plan software offers the ability to build ‘one click’ rotas and run routes whereby you can duplicate run routes or entire rotas for the following weeks. You can then make any necessary amendments without having to start from scratch.
Families can be understandably very anxious about putting the welfare of their loved ones in somebody else’s hands, and using a software that has a Family Log In goes a long way in giving them peace of mind and an improved customer experience. Family Log Ins allow family members a personal log in to access information about their family member including what time they were visited, how they were feeling and any important issues. Carers can leave messages for family members to say they had a nice chat, or what they had for lunch, which helps families feel much more in touch with their relatives care.
Most care providers will have clients with additional or specialist needs and it is important to make sure a staff member with the necessary skills attends their call. In the worst care, an unqualified carer will mean a call can't be fully completed so it is vital this is done correctly. This can be time consuming to organise, so using a software that offers skills matching between carer and client can save you lots of time but most importantly, improve safety and care quality.
Is there a software out there that could work harder for your business? We have put together a handy software comparison to give you an idea of what is available, to save you the trouble. Of course, One Plan does all of the above, so if you think it may be time for a change get in touch with us for a friendly chat and free software demonstration at https://www.oneplansoftware.co.uk/contact/