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Service Measures Update Regarding COVID-19

18/03/2020


We at OnePlan would like to assure our clients that we have robust Business Continuity measures in place to ensure your service remains secure and support remains available over the coming weeks.

Our Technical Support Team are now working remotely from home with full access to OnePlan systems. OnePlan and our customer service and helplines remain open as usual for you and your care workers.

We are aware there has been intermittent mobile network phone coverage nationwide due to demand on service, therefore you may have experienced signal disruption today. We are monitoring this closely. Please can you advise your care workers they may have intermittent service however the OnePlan App will store and send any call information entered as soon as signal resumes. 

We appreciate this may be a difficult time for our clients and their staff, therefore we have extended our emergency on-call support hours to include 7am- 9am and 5pm-9pm on weekdays. 

We have made updates to our license allowances to help our clients manage their services as safely and efficiently as possible over the next few weeks. 

For more information head to the Updates section of your dashboard or check your emails for our full statement.

Remember we are here to help. Stay safe and take care of one another. 

The OnePlan Team.  

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0800 612 7166

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