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In the ever-evolving landscape of social care, staying compliant with regulatory standards is crucial for homecare providers. In this blog post, we’ll explore the key changes in CQC guidance and provide actionable insights on how homecare providers can stay compliant.

Person-Centred Care:

Homecare providers are encouraged to tailor their services to meet the unique needs and preferences of each person. This includes involving clients in care planning, respecting their choices, and promoting independence.

To stay compliant:

  • Regularly review and update care plans based on service user feedback.
  • Train staff on the importance of respecting individual choices and preferences.
  • Foster a culture that prioritises person-centred care in all aspects of service delivery.

Staff Training and Development:

The CQC places a strong focus on the training and development of social care staff. Providers are expected to ensure that their teams possess the necessary skills and knowledge to deliver high-quality care. This involves ongoing training, supervision, and support for staff members.

To stay compliant:

  • Develop a comprehensive training program covering relevant skills and topics.
  • Provide regular supervision and support for staff members.
  • Encourage continuous professional development to keep staff up to date with industry best practices.

Effective Risk Management:

CQC guidelines now stress the importance of robust risk management strategies. Homecare providers must identify and manage risks associated with the care they deliver, ensuring the safety and well-being of both clients and staff.

To stay compliant:

  • Conduct regular risk assessments for clients and their environments.
  • Implement clear protocols for managing and mitigating identified risks.
  • Foster a transparent culture where staff feel empowered to report concerns and incidents promptly.

Digital Innovation and Technology:

The integration of technology in care services has become more prevalent, especially in response to the challenges posed by the global pandemic. The CQC acknowledges the benefits of technology in improving communication, monitoring, and coordination of care. The Department of Health and Social Care (DHSC) is providing funding to all social care providers through the ‘Adult Social Care Digital Transformation Fund’ during 2023/24. The fund aims to ensure that 80% of CQC registered providers have a digital social care record (DSCR) in place by March 2024. 

To stay compliant:

  • Explore and implement technology solutions that enhance the quality of care.
  • Ensure staff are trained in the use of any technology introduced.
  • Regularly review and update technology protocols to align with CQC standards.


Adapting to the changes in CQC guidance is essential for homecare providers to maintain high standards of care and compliance. By prioritising person-centred care, investing in staff training and development, implementing effective risk management strategies, and embracing technology, homecare providers can navigate the evolving landscape of social care with confidence. Staying informed and proactive is key to ensuring the well-being of both those receiving care and care providers alike.

If you are looking to explore and implement care software that enhances the quality of care and can help manage your entire care business, please book a demo today.

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